Privacy Policy and Terms

1. Introduction

Witt Fence Co. respects the privacy of its customers, prospective customers, website visitors, and all other individuals who interact with the Company through its website, estimate request forms, customer portal, text messaging systems, email communications, and related customer-facing platforms. This Privacy Policy explains how Witt Fence Co. collects, receives, stores, uses, protects, shares, and retains information in connection with its business operations and customer communications. By accessing or using the Witt Fence Co. website, submitting information through any estimate or appointment request form, communicating with the Company by phone, email, text message, or customer portal, or otherwise interacting with the Company through any customer-facing channel, you acknowledge that you have read and understand this Privacy Policy and that your information may be handled in accordance with its terms.

2. Company Information

This Privacy Policy applies to Witt Fence Co., located at 6720 US HWY 301 S., Riverview, Florida 33578. Witt Fence Co. may be contacted by email at info@wittfence.com and by telephone at (813) 671-1995. References in this Privacy Policy to “Witt Fence Co.,” “Company,” “we,” “us,” or “our” mean Witt Fence Co. and, where applicable, its authorized representatives, employees, agents, contractors, and service providers acting on its behalf in connection with the activities described in this Privacy Policy.

3. Scope of This Privacy Policy

This Privacy Policy applies to information collected or received by Witt Fence Co. through its website, estimate request forms, appointment scheduling tools, customer portal, customer service communications, text messages, emails, invoices, reminders, review requests, and similar business and communication systems. This Privacy Policy is intended to describe the Company’s general data collection and privacy practices in connection with its public-facing and customer-facing operations. It applies to personal information collected from prospective customers, current customers, former customers, and visitors to our website or communication channels to the extent such information is collected, stored, used, or processed by Witt Fence Co. in the ordinary course of its business.

4. Information We Collect

Witt Fence Co. may collect personal information that a customer or user voluntarily provides to us directly. This information may include the customer’s name, telephone number, mobile number, email address, physical address, service address, billing address, and information relating to requested services, appointments, estimates, invoices, account activity, customer support issues, or communications with our office. If a customer submits an estimate request, schedules an appointment, communicates with our staff, uses our customer portal, or otherwise interacts with Witt Fence Co., the Company may collect and maintain the information reasonably necessary to respond to the inquiry, administer the account, provide customer support, issue invoices, coordinate scheduling, and manage the Company’s business operations.

In addition to information that a customer directly provides, Witt Fence Co. may also collect certain technical or usage-related information automatically through its website or service providers to the extent such tools are used. This may include information such as IP address, browser type, device type, pages visited, time spent on certain pages, form submission activity, general traffic patterns, referring websites, and dates and times of access. Such information may be collected through standard website technologies, hosting services, cookies, analytics tools, or similar mechanisms used to support the functionality, security, and performance of the website or portal.

5. How We Use Information

Witt Fence Co. uses collected information for legitimate business and operational purposes. Those purposes may include responding to estimate requests and customer inquiries, scheduling appointments, sending appointment reminders, sending estimates and estimate reminders, delivering invoices and invoice reminders, administering customer accounts, providing customer service and support, maintaining internal business records, managing billing and bookkeeping processes, improving operational efficiency, maintaining communication history, and facilitating follow-up communications such as requests for customer reviews or feedback. Information may also be used for internal administrative purposes, quality assurance, record retention, legal compliance, fraud prevention, dispute resolution, enforcement of agreements, and other activities reasonably related to the Company’s operations.

Witt Fence Co. may also use contact information to communicate with customers regarding active or potential services, changes to scheduling, customer account matters, billing matters, project-related communications, or other business matters reasonably connected to the customer’s relationship with the Company. The Company uses information in a manner intended to support customer service, operational efficiency, and the orderly administration of its services and business systems.

6. Text Message, Email, and Customer Communications

If a customer provides a mobile number, telephone number, and/or email address to Witt Fence Co., the Company may use that contact information to send communications relating to the customer’s inquiry, estimate, appointment, account, invoice, customer service issue, project, or other relationship with the Company. These communications may include appointment reminders, estimate delivery, estimate reminders, invoice delivery, invoice reminders, service updates, account communications, customer support communications, and requests for customer feedback or reviews. Such communications may be sent by live representative, automated means, text message, email, customer portal notification, or similar communication method reasonably used in the ordinary course of business.

Customers may opt out of text message communications by replying STOP to an applicable text message from Witt Fence Co. Customers seeking help regarding text communications may reply HELP where applicable or contact the Company directly at info@wittfence.com or (813) 671-1995. Email communications that include an unsubscribe mechanism may allow recipients to opt out of certain future nonessential communications. However, even where a customer opts out of certain promotional or review-related communications, Witt Fence Co. may still send necessary transactional, administrative, or service-related communications where appropriate, including communications relating to estimates, appointments, billing, customer service, account activity, or active projects.

7. Sources of Information

The information handled by Witt Fence Co. may be obtained directly from the customer, prospective customer, or user; from forms completed on the Company’s website or through customer portal features; from communications by phone, email, or text message; from information submitted during scheduling, estimating, invoicing, or account administration; and from third-party service providers assisting the Company in those functions. Information may also be generated internally through records of communications, service history, invoice activity, appointment history, customer service interactions, and related operational records maintained in the ordinary course of the Company’s business.

8. Sharing of Information

Witt Fence Co. does not sell personal information to unrelated third parties for their own independent marketing purposes. However, the Company may share customer information with trusted third parties when reasonably necessary to operate its business, provide services, administer customer communications, maintain records, and support related business functions. This may include sharing information with service providers that assist with customer relationship management, scheduling, customer communications, invoicing, bookkeeping, accounting, website functionality, data hosting, payment administration, or similar business processes.

As part of its current operations, Witt Fence Co. may share information with third-party providers such as Jobber, which is used for customer relationship management, scheduling, estimate and invoice administration, reminders, and communications, and QuickBooks, which is used for bookkeeping, accounting, invoice administration, and related financial recordkeeping. Information is shared with such providers for the same or closely related purposes for which the information is collected and used by Witt Fence Co., including communication, scheduling, billing, account management, and customer service. Witt Fence Co. may also disclose information when required by law, subpoena, court order, legal process, or regulatory requirement, or when such disclosure is reasonably necessary to protect the rights, property, or safety of Witt Fence Co., its customers, or others, to investigate misconduct or fraud, to enforce agreements, or in connection with a business transfer, restructuring, or similar transaction involving the Company.

For avoidance of doubt, mobile phone information, text messaging opt-in data, and text messaging consent are not shared with third parties or affiliates for their own marketing or promotional purposes. Any sharing of such information is limited to the extent reasonably necessary to support Witt Fence Co.’s business communications, systems, and operations as described in this Privacy Policy.

9. Customer Portal and Account Information

If Witt Fence Co. provides customer portal access, customers may be able to view or manage certain account information through the portal, including estimates, appointments, invoices, and related account details. Information displayed through the portal is provided as a convenience and remains subject to the Company’s internal records, applicable contracts, and business systems. Customers are responsible for maintaining the confidentiality of any access credentials, passwords, verification codes, or access links associated with customer portal use. Witt Fence Co. may store, maintain, and display customer information through its portal or related business systems for legitimate operational purposes, including account administration, communication history, recordkeeping, and customer service.

10. Data Retention

Witt Fence Co. retains information for as long as reasonably necessary for legitimate business, legal, administrative, accounting, tax, operational, recordkeeping, enforcement, and dispute-resolution purposes. The retention period applicable to particular information may vary depending on the nature of the information, the purpose for which it was collected, the customer’s relationship with the Company, and applicable legal or business requirements. Where physical records containing customer information are maintained, Witt Fence Co. currently destroys such physical records after five years, unless a longer retention period is reasonably necessary or legally required due to pending matters, accounting obligations, legal issues, insurance concerns, contractual obligations, or other legitimate business reasons. Electronic records may be retained for longer periods where appropriate for administrative continuity, legal compliance, system backups, or recordkeeping purposes.

11. Data Security and Protection

Witt Fence Co. uses reasonable administrative, technical, and physical measures designed to protect customer information from unauthorized access, disclosure, misuse, alteration, or destruction. These measures may include the use of secure platforms, password protections, access restrictions, controlled user permissions, platform-based security features, and internal limitations on who may access customer information. Witt Fence Co. also uses third-party service providers and business platforms that offer their own security features to support the secure handling of customer data in the ordinary course of business.

Notwithstanding the foregoing, no website, software platform, electronic transmission, text messaging system, email system, cloud environment, or data storage method can be guaranteed to be completely secure at all times. Accordingly, while Witt Fence Co. takes reasonable precautions to protect customer information, the Company cannot and does not guarantee absolute security. Customers should also use reasonable care in providing information electronically and in protecting their own devices, email accounts, portal credentials, and communication channels.

12. Website Technologies, Cookies, and Analytics

Witt Fence Co.’s website or the third-party systems used in connection with it may use cookies, session tools, analytics tools, pixels, or similar technologies to support website functionality, improve user experience, analyze traffic patterns, monitor performance, maintain security, and facilitate form or portal functionality. These technologies may collect certain technical information about a visitor’s interaction with the website or communications. Customers and website visitors may be able to limit certain cookies or tracking technologies through browser or device settings, although doing so may affect the operation or functionality of certain features of the website or portal.

13. Accuracy, Updating, and Customer Rights

Witt Fence Co. seeks to maintain reasonably accurate customer information and encourages customers to provide current and correct contact and account information. Customers may be able to update certain information through the customer portal where available, or by contacting Witt Fence Co. directly by phone or email. Customers may request correction of inaccurate information maintained by the Company, subject to the Company’s need to preserve business records, historical records, invoice records, legal compliance records, backup systems, and other records maintained in the ordinary course of business. Witt Fence Co. may retain prior versions of information or historical records where necessary for administrative, legal, accounting, operational, dispute-resolution, or compliance purposes.

14. Opt-Out and Communication Preferences

Customers may opt out of certain text communications by replying STOP to an applicable text message and may seek help by replying HELP where applicable or by contacting the Company directly. Customers may opt out of certain email communications by using the unsubscribe link included in eligible emails where available. However, opting out of certain categories of communications does not necessarily prevent Witt Fence Co. from sending necessary transactional, service-related, billing-related, administrative, legal, or account-related communications. Witt Fence Co. reserves the right to communicate with customers to the extent reasonably necessary to respond to inquiries, administer estimates, complete requested transactions, maintain active projects or accounts, address billing or support issues, or comply with legal obligations.

15. Children’s Privacy

Witt Fence Co.’s website, forms, portal, and services are intended for adult consumers and business-related use and are not directed to children under the age of 13. Witt Fence Co. does not knowingly collect personal information from children under 13 through its website, forms, or communication systems. If the Company becomes aware that personal information from a child under 13 has been submitted without appropriate authorization, Witt Fence Co. may take reasonable steps to delete that information from its active systems, subject to applicable legal or operational requirements.

16. Third-Party Platforms and External Services

Witt Fence Co. may rely on third-party platforms and service providers to facilitate communications, scheduling, invoicing, bookkeeping, customer management, website hosting, analytics, portal access, or related operational functions. Information processed through such systems may also be subject to the technical, operational, and contractual practices of those providers. Although Witt Fence Co. seeks to use reputable service providers appropriate for its business operations, the Company is not responsible for the independent privacy statements, terms of use, or internal security practices of third-party services except as expressly stated by Witt Fence Co. in this Privacy Policy. Customers who interact with third-party platforms made available through Witt Fence Co. should understand that those providers may maintain separate terms, notices, or privacy practices governing their own systems.

17. Legal Compliance and Protective Uses of Information

Witt Fence Co. may use, preserve, and disclose information as reasonably necessary to comply with applicable law, legal process, governmental requests, subpoena, court order, insurance requirements, accounting obligations, tax obligations, or other legal or regulatory responsibilities. Witt Fence Co. may also use or disclose information as reasonably necessary to investigate suspected fraud, prevent misuse of its systems, enforce agreements or policies, protect the security of its website or business systems, protect its rights and property, respond to disputes or claims, or protect the safety of customers, employees, contractors, or the public.

18. Changes to This Privacy Policy

Witt Fence Co. reserves the right to revise, amend, supplement, or update this Privacy Policy from time to time in its discretion. Any updated version of this Privacy Policy shall become effective upon posting with a revised Effective Date unless otherwise stated. Your continued use of Witt Fence Co.’s website, customer portal, forms, or communication systems after the posting of changes constitutes your acknowledgment of the updated Privacy Policy to the extent permitted by law.

19. Contact Information

If you have any questions about this Privacy Policy, wish to request an update to your contact information, or need assistance regarding communication preferences or privacy-related matters, you may contact Witt Fence Co. at 6720 US HWY 301 S., Riverview, Florida 33578, by email at info@wittfence.com, or by telephone at (813) 671-1995.